Help Center
FAQs
Contact us as soon as possible at contact@odbeauty.paris with your order number and the requested change. We will do our best to help before the order is processed, but we cannot guarantee modifications or cancellations once preparation or shipping has begun.
We accept the payment methods displayed during checkout, which may include major credit and debit cards, Apple Pay, Google Pay, and other payment options available for your location.
Payments are processed securely through Shopify and its authorized payment providers. OD Beauty does not directly store your complete credit or debit card information. For more information about how we handle personal information, please review our Privacy Policy.
Select the products you would like to purchase, add them to your bag, and proceed to checkout. Enter your delivery and payment information, review your order, and complete the payment. You will receive an order confirmation at the email address provided during checkout.
Yes. We ship to the destinations available during checkout. If a country, region, or postal code cannot be selected, we are currently unable to ship to that destination. Orders within Mexico are managed through Skydropx, while European orders are sent through an authorized logistics provider.
Once your order has shipped, you will receive a confirmation email with the available tracking information. Please allow some time for the tracking link to become active after receiving the email.
You can contact us at contact@odbeauty.paris. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Contact us as soon as possible at contact@odbeauty.paris. Include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the case and provide the appropriate solution in accordance with our Return and Refund Policy and applicable law.
Available shipping methods, costs, and estimated delivery times are displayed during checkout. Order preparation time is separate from courier transit time. Delivery estimates are not guaranteed and may be affected by public holidays, customs procedures, weather, courier delays, or periods of high demand.