SHIPPING POLICY

Last updated: September 23, 2026

This Shipping Policy explains how orders placed through the OD Beauty online store are prepared, shipped, tracked, and delivered.

SHIPPING DESTINATIONS

We ship to the destinations available during checkout. If a country, region, or postal code cannot be selected during checkout, this means we are currently unable to ship to that destination.

Available shipping methods may vary depending on the delivery address, product availability, courier coverage, and local restrictions.

ORDER PREPARATION

Orders are prepared on business days, excluding weekends and public holidays.

We carefully review and prepare every order before shipment. Processing times may vary during launches, promotional periods, public holidays, or periods of unusually high order volume.

Once your order has shipped, you will receive a confirmation email containing the available tracking information.

Order preparation time is separate from the courier’s delivery time.

SHIPPING WITHIN MEXICO

Orders delivered within Mexico are managed through Skydropx and fulfilled by one of the courier companies available for the selected destination and service.

Available shipping methods, costs, and estimated delivery information will be displayed during checkout before the purchase is completed.

The courier assigned to your order will appear in your shipping confirmation or tracking information.

SHIPPING WITHIN EUROPE

Orders delivered within Europe are shipped through an authorized logistics provider selected according to the destination, service availability, and delivery requirements.

Available shipping methods, costs, and estimated delivery information will be displayed during checkout before the purchase is completed.

The courier assigned to your order will appear in your shipping confirmation or tracking information.

SHIPPING COSTS AND ESTIMATED DELIVERY TIMES

Shipping costs are calculated according to the destination, package characteristics, and selected delivery method. The applicable cost will be displayed during checkout before payment is completed.

Estimated delivery times are provided by the courier and begin once the order has been shipped. These estimates are not guaranteed and may be affected by circumstances beyond our control, including public holidays, weather conditions, customs procedures, courier delays, or periods of high demand.

TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after receiving the shipping confirmation.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your address, contact us immediately at contact@odbeauty.paris. We will do our best to help before the order is processed, but we cannot guarantee that an address can be changed once an order has been prepared or shipped.

OD Beauty is not responsible for delays, failed deliveries, or additional shipping costs resulting from incomplete or incorrect information provided by the customer.

INTERNATIONAL ORDERS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country.

Unless expressly included during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

DELAYS, LOST PACKAGES, OR DAMAGED SHIPMENTS

Once an order has been transferred to the courier, delivery may be affected by circumstances outside OD Beauty’s direct control.

If your tracking information has not been updated for an unusual period, your order appears to be lost, or your package arrives visibly damaged, please contact us at contact@odbeauty.paris with your order number and any relevant photographs. We will review the case and assist you with the courier.

CONTACT

For any questions regarding shipping or your order, please contact us at:

contact@odbeauty.paris